Refund policy
Return & Refund Policy
14-Day Return Policy
At Rollin' Coal Farm Toys, we want you to be completely satisfied with your purchase. We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
100% Money-Back Guarantee
If you are not satisfied with your purchase, you may return it within the 14-day return period for a refund, subject to the terms and conditions outlined below.
Exception: Discounted or Advertised Damaged Models
There are no returns, refunds, or money-back guarantees on models that are sold at a discount and specifically advertised as damaged, defective, or otherwise sold in damaged condition. All sales of advertised damaged models are final.
Return Eligibility
To be eligible for a return, your item must:
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Be returned within 14 days of receiving your order.
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Be in the same condition in which you received it.
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Be unopened and unused.
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Have all original seals intact, when applicable.
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Be returned in its original packaging.
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Include a receipt or other valid proof of purchase.
Items that do not meet these requirements may not be eligible for a refund.
Return Shipping
Unless the return is the result of an item arriving damaged, defective, incorrect, or another issue caused by Rollin' Coal Farm Toys, the customer is responsible for all return postage and shipping costs associated with a standard return.
How to Request a Return
To begin a return, please contact us at:
Please do not send an item back before receiving return authorization and instructions. Items returned without first requesting a return will not be accepted.
If your return is approved, we will provide you with instructions regarding where and how to send your package.
Return Address
Rollin' Coal Farm Toys
3025 McClain Dr.
Cedar Falls, IA 50613
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If your item arrives damaged or defective, or if you receive the wrong item, please contact us as soon as possible so we can evaluate the issue and work with you toward an appropriate resolution.
We may request photographs or other information documenting the damage or issue to assist with the resolution process.
Exchanges
We do not process direct exchanges.
The fastest way to receive a different item is to return the original item following our return process. Once your return has been received and approved, you will receive a refund to your original payment method. You may then place a new order for the item you would like.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If your return is approved, the refund will be automatically issued to your original payment method within 10 business days.
Please keep in mind that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Questions About Returns
If you have any questions regarding our return or refund policy, please contact us at:
We are happy to help.